Position Overview

The Supervisor will serve as a subject matter expert (SME) and a trusted advisor on Service Management matters and execute IT service management audits/process reviews. This role will be part of our established Information Systems Audit (ISA) team and help to continue to refine our approach to auditing information and technology risk in a fast-paced environment. The Supervisor will typically work with other ISA Supervisors and Managers across the team to consult on scoping audit reviews, design and execute testing procedures to assess IT service management processes and technologies, and advise on potential risks and control weaknesses.


The Supervisor will evaluate and improve IT service management practices, with exposure to a wide variety of topics and technologies. This individual will have the opportunity to interact with senior management across the company and influence improvements in the company's mitigation of information and technology risks. S/he will regularly interact with senior management on matters concerning several functional areas, divisions, and/or customers, requiring the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to relationship.



Responsibilities include:

  • Identifying deficiencies in the design, operating effectiveness of controls and providing recommendations
  • Confidently communicating findings and audit needs to the client and Internal Audit management
  • Drafting final reports and participating in the reporting process
  • Developing efficient testing procedures and providing testing guidance to team members
  • Conducting testing of assigned controls and producing well-written work papers
  • Leading various internal meetings and client status meetings
  • Providing useful performance feedback to more junior staff
  • Coaching and mentoring as well as reviewing the work of more junior IT auditors
  • Providing clear and concise documentation
  • Working independently with limited supervision

Qualifications* Minimum of 6 years of relevant IT and management experience to include at least four years of IT auditing experience in a large company or auditing firm, preferably within the financial services industry

  • Bachelor's degree in Auditing, Management of Information Systems, Information Technology, Computer Science or Accounting with a focus on Accounting Systems or related discipline
  • Sound technical knowledge covering multiple areas, such as physical security, change management, software development, incident management, problem management, asset management, and configuration management
  • Experienced in planning and executing risk-based IT audits
  • Outstanding people, organizational as well as written and oral communication skills
  • Knowledge of Sarbanes-Oxley and COBIT and strong analytical skills
  • Must work well in a team-oriented environment as well as independently
  • Ability to think tactically and strategically while relating highly technical concepts to management
  • CISA certification

Preferred Skills* Advanced degree and professional certifications such as CISSP, CISM, PMP or CIA

  • Knowledge of industry standards such as NIST, ISO, or ITIL is a plus
  • Demonstrated ability to proactively improve internal audit processes
  • Audit expertise in IT service management (e.g., Change Management, Incident Management, Asset Management, etc.) areas

Closing StatementToday, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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